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Urathon Europe Ltd. Thane House, Hilmarton, Wiltshire, SN11 8SB, UK
+44 (0)1249 760581 +44(0)1249 760547 ian@urathon.com


FAQ

FAQs

Frequently asked questions about what we manufacture and our products.

Q1) How are moulds paid for?

A1) If moulds are required we will agree how these are to be paid. Mould costs can either be

  • Paid for upfront (50% with order then 50% on approval of samples)
  • Amortised over an agreed period of time
  • In some circumstances we can agree to pay mould costs against 3 year supply agreements (Subject to volumes and product specifications)
 

Q2) How long does it take from the time i contact you until the time i have the first product?

A2) Quotation - 15days

      First Sample - 60 Days from date of order

      First Production - 60 Days from written approval of final samples

We will deliver preproduction samples for approval, upon written approval we will commence production and agree a delivery programme.

 

Q3) How long does a container take to reach Europe?

A3) Approximately 5 weeks to ship and clear customs.

 

Q4) What are your delivery terms?

A4) We will deliver preproduction samples for approval, upon written approval we will commence production and agree a delivery programme.

We deliver in various ways:

EX WORKS
Urathon can deliver ex works China by container. This will mean that you the customer will be responsible for:

  • Organising the container
  • Getting the container to the port
  • All taxes and insurances
  • Local delivery charges

Title of goods changes hands at Urathon factory gate China or FOB China port. Customer is the Consignee/Importer. Customer is responsible for organising and payment of Sea freight, Marine Transit Insurance, all duties, taxes, handling, clearance and haulage fees. UEL cannot obtain Marine Transit cover on an EX WORKS basis as the title of the goods change hands in China. Payment terms 45 days from date of invoice.

DDP
Urathon offer a full delivered to your door service which TAKES CARE OF EVERYTHING. These costs will all be included in our unit price to you should you choose this option.

Title of goods changes hands at customer premises. Urathon UK is the Consignee/Importer. Urathon UK is responsible for organising and payment of Sea freight, Marine Transit Insurance, all duties, taxes, handling, clearance and haulage fees.

Payment terms 45 days from date of invoice (date goods leave China Plant).  for whole container shipments. Payment terms 30 days from date of invoice if goods despatched from UK Warehouse.

WAREHOUSING AND “JUST IN TIME DELIVERY”
Should you require Urathon to warehouse your products in our 50,000 square foot warehouse in Wiltshire it must be by arrangement. Delivery is on a just in time basis against your written forecast.

 

Q5) Can my personnel visit your factories?

A5) Yes, prior to arrangement with our UK office.

 

Q6) What is the Chinese work environment like?

A6) Urathon’s uniformed Chinese staff are protected by contracts of employment. The factories are inspected by Health and Safety officers. Kitchens and washrooms are to a high European standard.